Privacy Policy

Music Therapy Hub

Music Therapy Hub (Sole Trader)
Last Updated: 10 January 2026


1. Introduction

Music Therapy Hub (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal data when you:

  • visit https://music.healingtherapyhub.com/

  • book or participate in music therapy–related services

  • purchase digital products or subscriptions

  • communicate with us by email or other means

We process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. Data Controller

The data controller is:

Music Therapy Hub
Sole Trader
Email: music@healingtherapyhub.com

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.


3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

  • Name

  • Email address

  • Contact details

  • Booking or subscription details

  • Payment confirmation (not full card details)

  • Communications and correspondence

3.2 Sensitive Personal Information

We do not intentionally collect medical or clinical health data.

If you voluntarily share wellbeing-related information (e.g. emotional preferences or session feedback), this is treated confidentially and only used to deliver services appropriately.

3.3 Automatically Collected Data

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

This information is collected via cookies and similar technologies.


4. How We Use Your Personal Data

We use personal data to:

  • Respond to enquiries and communications

  • Deliver music therapy sessions and digital content

  • Manage bookings, subscriptions, and payments

  • Provide customer support

  • Improve our services and website

  • Comply with legal and accounting obligations

We do not sell or rent your personal data.


5. Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Contract – to provide services you request

  • Legitimate interests – to operate and improve our business

  • Legal obligation – for accounting and regulatory compliance

  • Consent – where required (e.g. marketing communications)

You may withdraw consent at any time.


6. Sharing Your Personal Data

We may share personal data with trusted third parties only where necessary, including:

  • Website hosting providers

  • Payment processors

  • Email and communication platforms

  • Professional advisers (e.g. accountants)

All third parties are required to process your data securely and lawfully.


7. International Data Transfers

Some service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses

  • GDPR-compliant providers


8. Data Security

We take reasonable technical and organisational measures to protect your data, including:

  • Secure hosting environments

  • Password-protected systems

  • Restricted access to personal data

However, no online transmission or storage system can be guaranteed to be fully secure.


9. Data Retention

We retain personal data only for as long as necessary:

  • Client and transaction records: up to 6 years (legal and tax purposes)

  • Booking and communication data: retained for service continuity

  • Marketing data: until consent is withdrawn

Data is securely deleted or anonymised when no longer required.


10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Object to processing

  • Request restriction of processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact: music@healingtherapyhub.com


11. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

For detailed information, please refer to our Cookie Policy, which explains:

  • what cookies we use

  • why we use them

  • how you can manage your preferences


12. Marketing Communications

We may send occasional service-related or informational emails where:

  • you have opted in, or

  • it is permitted by law

You may opt out at any time by contacting us or using the unsubscribe link provided.


13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.


14. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We encourage you to contact us first so we can address your concerns.


15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with an updated revision date.


16. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

📧 music@healingtherapyhub.com